Privacy Policy

What Information Do We Collect?

We collect information to bill our customer s and ensure they are aware of important notices such as maintenance and special offers. This personal data is collected directly from you when you:

1. Create an account to purchase any of our Services (example: billing information, including name, address, credit card number, government identification);
2. Request assistance from our support team (example: providing a name and email address via our Live Chat or telephone number when you call us.);
3. Complete contact forms or request newsletters or other information from us (ex: email); or
4. Participate in contests, surveys, apply for a job, or similar promotions.

We also collect additional information while delivering service. These less obvious methods of collection require additional explanation:

Account related information is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.

Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may also collect your location (IP address). For additional information, and to learn how to manage the technologies we utilize, please review our Cookie Policy at the bottom of this page.

Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

Supplemented Data may be received about you from other sources, including publicly available databases or third parties, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you.

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

How We Use Information

We minimize the data we collect and limit its use and purpose to only that for which we have been given permission, as necessary to deliver the service(s) you purchase or interact with, or as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

– Delivering, improving, updating and enhancing the Services we provide to you.

– Identifying and Diagnosing problems with security risks, errors, or needed enhancements

– Fraud detection

Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

Sharing With Trusted Third Parties

We may share your personal data with trusted affiliated companies, with partnered third parties to allow service integration such as:

– Credit Card Processing and similar billing
– Advertising
– Promotional Contests and Surveys
– Service analysis and demographics
– Email Delivery for newsletters and announcements
– Customer relationship management.

We only share your personal data as necessary for third parties to provide the services requested or as needed on our behalf. These third parties and any subcontractors are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for or without your consent.

Communicating With You

We may contact you directly or through a third party service providers regarding services you have signed up, leased, or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

– Email
– Text (SMS) messages
– Telephone calls
– Automated phone calls or text messages.

We will be glad to update your subscription preferences with respect to receiving communications from us at any time via live chat, phone call, support ticket, or email.

At the point of collection in a co-branded offer, it will be made clear who is collecting the information and whose privacy policy applies. It will describe any choice options you have in regards to the use and/or sharing of your personal data.

Transfer of personal data abroad. If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.

Compliance With Legal, Regulatory And Law Enforcement Requests

We fully cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Website Analytics

We use web analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by managing your settings through our Cookie Policy or the ‘cookie banners” that may be presented (depending on URL of website visited) when you first visit our webpages, or by utilizing settings in your browser or third-party tools, such as Disconnect, Ghostery and others.

Third-Party Websites

Our website and our mobile applications may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How You Can Access, Update Or Delete Your Data

To access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your client area and visit “Account Settings.” You can update your data at any time. To have your data deleted please request it via a support ticket or telephone call at (632) 754-1957.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

If you are unable for any reason to access your accounts client area, you may also contact us by one of the methods described in the “Contact Us” section in the header above.

How We Secure, Store And Retain Your Data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. This includes Secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encryption of critical data. When we process credit card information and payments, the credit card is subject to tokenization and strong security measures.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

– Mandated by law, contract or similar obligations applicable to our business operations;
– For preserving, resolving, defending or enforcing our legal/contractual rights; or
– Needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us at privacy@34.101.215.243.

‘Do Not Track’ Notifications

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.

Age Restrictions

Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.